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> System & Application Support Engineer

System & Application Support Engineer di Bank Simpanan Nasional dengan pengalaman lebih 6 tahun dalam sokongan aplikasi L2/L3, operasi core banking 24/7, dan pengukuhan keselamatan infrastruktur. Berpengalaman menangani SAP S/4HANA, Quantum FIS Treasury, rangkaian ATM/CDM nasiona…

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8+Tahun pengalaman IT
4Peranan profesional
6Bidang kepakaran
24/7Sokongan core banking
Kerjaya

Pengalaman kerja

Sokongan aplikasi teras, operasi pengeluaran dan pengukuhan infrastruktur dalam sektor perbankan.

System & Application Support Engineer

Bank Simpanan Nasional (BSN)
October 2024 – Present Kajang, Selangor
  • Provides L2/L3 application support for core banking layers (SAP S/4HANA and Quantum FIS), resolving complex interface failures and data inconsistencies.
  • Fully remediates technical security vulnerabilities and server hardening gaps based on security audit reports received from the IT SOC.
  • Deploys custom PowerShell and .NET automation scripts to handle recurring system health checks and streamline operational reporting.
SAP S/4HANAQuantum FISPowerShell.NETFirewallDNS

IT Operations & Production Support Engineer

Bank Simpanan Nasional (BSN)
August 2020 – October 2024 Kajang, Selangor
  • Monitored critical nationwide ATM/CDM networks and card processing systems 24/7 within the Operations Command Centre (OCC).
  • Managed AS400 and mainframe backend batch jobs using Zena Scheduler, diagnosing and resolving process stalls to avoid End-of-Day (EOD) execution delays.
  • Coordinated disaster recovery (DR) drills, validating network connectivity, database integrity, and executing full infrastructure cutover simulations.
AS400MainframeZena SchedulerATM/CDMDR

Support Engineer

Matrix Invent MSC Sdn Bhd
May 2018 – August 2020 Damansara Perdana, Selangor
  • Delivered L2/L3 technical troubleshooting for enterprise solutions including RightFax, OpenText Exceed Turbo, and Litmos Dojo LMS.
  • Handled end-to-end installation, configuration, SMTP mail server integration, and user access mapping for corporate RightFax deployments.
  • Formulated custom automated workflows using .NET to streamline backend document indexing and fax-to-email routing pipelines.
RightFaxOpenTextLitmos.NETSMTPWindows Server
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Kepakaran

Kemahiran teknikal

Solutioning & Analysis

Functional Specification Documents (FSD)
Technical Specification Documents (TSD)
Gap Analysis
Requirement Traceability Matrix (RTM)
Data Conversion Design (DCD)

Banking Applications

SAP ECC 6.0
SAP S/4HANA
Quantum FIS (Treasury)
Infosite
SIBS-related logic

Middleware & Connectivity

IIS
Nginx
SSL/TLS
FTPS
TCP/IP
DNS
Firewall Rule Management

Databases & Automation

SAP HANA
IBM DB2
MySQL
PowerShell
.NET
Excel VBA

Operations & Security

Zena Scheduler (Batch Processing)
SOC Security Audit Remediation & Hardening
ITIL Framework (Incident/Change)
Disaster Recovery (DR)

Languages

Malay (Fluent)
English (Fluent)
Mari berhubung

Ada peluang atau projek untuk dibincangkan?

Saya sedia berbincang tentang sokongan sistem, migrasi core banking, atau automasi operasi.

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